Support service
Support service
A team of expert technicians carries out ordinary maintenance consumable components and intervenes quickly at the customer request if needed.
Misting and humidification systems have to be managed according to the WHO recommendations on water safety..
It is necessary to plan procedures that ensure (cartridges and reverse osmosis membrane (cartucce e membrana ad osmosi inversa), regular cleaning of devices and nozzles and a check of water quality..
Natural Misting offers a nation-wide preventive scheduled maintenance program.
Preventive maintenance guarantees equipment efficiency.
Our highly qualified technicians periodically substitute the consumable parts of the water treatment systems with original parts and measure and register the physical characteristics of supplied water.
Natural Misting’s planning service takes care of scheduling the interventions, ,of informing customers of technical interventions in advance and of reporting of completed maintenance issuing a certificate available for relevant Health Authorities..
Natural Misting claims a team of highly qualified technicians.
In addition to the multi-decade experience in the field, they regularly attend training courses concerning various fields: electronics, technical electronics, mechanics and water treatment.
System installation is realized directly nation-wide by NM technicians.
The customer’s only responsibilities are those agreed on during the design phases: our technicians will take care of everything else.
After the system is tested, our technicians provide staff in charge with instructions for operating the installed system.
The intervention for call outs for extraordinary repairs are managed by our Customer Care which acts immediately following the customer’s call to solve the problem over the phone, through a series of preventive checks, or, if needed, scheduling the visit of a technician within a short period of time..
To ensure efficiency and hygiene humidification and misting systems are equipped with a mechanical filtering station and with a reverse osmosis membrane..
A regular and periodical basic maintenance consisting in the replacement of consumable components is required.
Natural Misting Srl has a Quality Management System Certified by Kiwa Cernet Italia S.p.A. according to the UNI EN ISO 9001: 2015 standard
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Natural Misting srl
Via Adda, 2/4 20006 Pregnana Milanese (MI)
P.IVA 06068330965 – Tel: +39 02 4972 6733